Remote Services

remoteAdminWe understand that change can be difficult, including considering that you may not need your consulting partners on-site with you day in and day out. The truth is, with the SaaS solutions offered today, there simply isn’t a need for 5-day on-site consulting services. All configuration and meetings have the capability to be handled virtually. Why spend the money on having consultants on-site as a part of your budget, when you could spend that money on value-added services to better your business? Think of us as a virtual extension of your team. We execute tried and true practices to ensure superior remote services.

We Get To Know You

Acuity professionals understand that relationship building is the key to our success. We attend conference calls with your teams, get to know your team members and how your business works. By building a personal relationship with project owners and sponsors, we build the trust that is needed to perform remote services efficiently and successfully. We look forward to learning more about your HCM business needs and how your goals can benefit from our partnership.

We Communicate

We’re great communicators. By phone, email, instant messenger, tickets or Skype, we provide on-demand support when you need it most. When you engage in consulting services with us, you can count on us to keep you up-to-date with the status of tasks or make ourselves available to you for questions or concerns. Consistent status updates and reports are part of our normal regimen. We have a number of tools that allow us to stay in communication throughout all of our projects together.

We Have Happy Employees

Ask a company who has a remote workforce about employee morale and odds are they’ll tell you they have a satisfied and engaged team. Our employees and contractors work from their home offices across the United States and Canada. Whether we are huddled up next to the fireplace or on a beach in Hawaii, you will have a happy voice on the other end of the line working hard for you. Happy employees lead to happy clients.

We Have What You Want

Let’s face it, if you waited to find experienced professionals for your SaaS software in your local area, you may be waiting a while. We are the experts. We can deliver services to you from anywhere in the world and any time of day. Our operations are founded in the United States and delivered in the US and Canada and we will not offshore services.

We Will Travel

For large implementations, it’s our practice to travel to clients at the beginning for kick-off and end of the project to support wrap-up. It’s also a great way for us to continue our relationship building and understanding of your business needs.