HCM Cloud Support Services

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We support your Oracle HCM Cloud software remotely to save you time and money. There is no task too large or small. Clients often use our services to assist them with system documentation, process configurations, content loading, data entry and translation documentation. If an unexpected issue arises, our support agents are ready to assist, with experience in system design, research and testing.

Acuity offers HCM Cloud Support services through a quick request process. We offer a variety of packages to choose from, or you can build your own package to meet your needs.

Benefits:

  • Free up your system support team to work on business process, analysis and value added work.
  • Save training costs due to turnover.
  • Potentially eliminate the need for multiple full time resources to manage your system.
  • Avoid loss of data and history of configurations by storing in our support portal.
  • Get up and running quickly.

*Reporting included in HCM Talent Acquisition support services.
*French speaking available for HCM Talent Acquisition support services.

Contact our Sales Team today for more detailed information and pricing.

 

Testing Assistance

We understand the importance? of end user testing and that you need assurance about how the software will perform with your custom business processes – not some back end program which runs standard scripts. We help clients execute test scripts and log issues that surface. You name the topics you want tested and we’ll support. We prefer test scripts provided by the customer, so that we examine components  important to you or, if time is limited, provide a list of topics for testing and we’ll execute.

We’ll give you a full run-down of any and all issues that are discovered – and if you’d like help, we can log tickets with your vendor as well. Imagine having all of the information you need to be able to make a decision on whether or not to accept a patch in your production environment? It is easy when we’re doing the heavy lifting for you!