We support those who use your software.
Our end-user support services focus on freeing up our clients to work on key business objectives. We’ve designed an excellent support service that focuses on getting answers to your end users when they need help while tracking issues for you. When you sign on for end-user support services, there are many ways we can integrate to act on behalf of your business!
Retain an expert to be your go-to resource for help.
Our resources are here for you to outlast turnover of your systems support employees. By allowing us to run your HCM software helpdesk, your end users will get expert instruction on how to solve problems. What’s even better is that we may already be intimately familiar with your processes and configurations because of our partnership with you for implementation.
End User Support
Supplement support to internal and external users and provide timely assistance without limits.
Embedded Widgets
To place on a company website or career site to make it easier for end users to receive support.
Knowledgebase
Self-help resolves issues
without having to wait for a
team member to respond.
Support Portal
Custom branded portal to search knowledgebase, open tickets, view and manage tickets.
Chat
Connect users with a support agent to communicate in
real-time.
Reporting
Monthly reports that summarize ticket trends and our performance.
Built-in Optimization
Optimize and streamline processes to lower cost of
end user support.
Global View
See all of your company’s tickets from a central place with our Help Desk solution.
Trial Pricing
We evaluate your audience
and needs to present you
with trial pricing.
